Terms and Conditions

1. Eligibility and accounts

• You must be at least 18 and using the Service for business purposes.
• Provide accurate account information and keep it current.
• You are responsible for your login credentials and for everything done under your account, including by team members and admins you invite.

2. Subscriptions, pricing, and payment

• The Service is sold on a recurring subscription. By subscribing you authorise us and our payment processor to charge your payment method at the interval and price shown at checkout until you cancel.
• The checkout total is the full amount you pay for that period. We do not add setup, onboarding, or cancellation fees. Optional add-ons are priced and confirmed separately before purchase.
• Applicable taxes are shown at checkout and added to the total.
• We may change prices with at least 30 days' notice by email; changes apply to the next renewal, and you may cancel before it takes effect.
• If a payment fails, access is reduced to the entry tier during a short grace period while we contact you. Persistent non-payment ends access.

3. Refunds and cancellation

All fees are non-refundable, including for partial periods. You may cancel at any time from Billing in the app; access continues to the end of the paid period. Cancellation may permanently delete stored configuration. Full details are in our Refund & Cancellation Policy, which forms part of these terms. Nothing here removes consumer rights that cannot be waived under the law that applies to you.

4. Your content and licence

• You keep ownership of the logos, copy, videos, and other content you upload. You grant us a limited licence to host, process, and display it solely to operate the Service for you.
• You confirm you have the rights to everything you upload, including any trademarks, fonts, images, and music, and that it does not infringe anyone's rights or break the law.
• We may remove content that is unlawful, infringing, or that puts the Service at risk.

5. Our intellectual property

• The Service, its software, templates, course material, and designs are owned by DNA Media Consulting LLC and licensed to you, not sold.
• You may not copy, resell, sublicense, reverse-engineer, or scrape the Service or its content except as these terms allow. You may use the tools to deliver services to your own clients under your own brand.
• "SaaSSuite" and our logo are our marks. Third-party names such as HighLevel, GoHighLevel, Stripe, Slack, and Meta belong to their owners and are used only to describe compatibility. We are not affiliated with, endorsed by, or sponsored by HighLevel.

6. Acceptable use

You agree not to:

• use the Service unlawfully or to send unsolicited or deceptive messages;
• upload malware or attempt unauthorised access to our systems or other accounts;
• misrepresent your identity, your results, or your relationship with us;
• share one account across separate businesses to avoid plan limits.

7. Your clients and data protection

If you use the Service to onboard or support your own clients, you are the controller of their personal data and we process it on your behalf under our Privacy Policy. You are responsible for having a lawful basis, your own privacy notice, and any consents required from those clients.

8. No results guarantee

We provide software, templates, and education. We do not guarantee revenue, client acquisition, retention, or any other business outcome. Any example, testimonial, or case study describes that person's experience and is not a promise of your results.

9. Third-party services

The Service integrates with platforms we do not control, including HighLevel, Stripe, Slack, and Meta. Their availability, changes, and terms are their own. If a third party changes or discontinues a feature we rely on, our related functionality may change.

10. Availability and support

We aim for continuous availability but do not promise uninterrupted service, and we may perform maintenance or modify features. We may suspend or discontinue the Service, in whole or part, with reasonable notice.

11. Disclaimers

Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow these exclusions, in which case they apply to the extent permitted.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability for any claim is limited to the amount you paid us in the three months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against claims arising from your use of the Service, your content, your customisations, your dealings with your own clients, or your breach of these terms.

14. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your account for breach of these terms, non-payment, or misuse, with notice where practical. Sections that by nature survive termination continue to apply.

15. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Natrona County, Wyoming, and both parties consent to that venue. If you are a consumer resident elsewhere, you may have the right to bring proceedings in your own courts under local law.